Privacy policy
Last updated September 2026
At plumpose, we respect your privacy and are committed to protecting the information you share with us.
This Privacy Policy explains how we collect, use and protect your personal information when you visit or make a purchase through our website.
01Information we collect
When you place an order, create an account, subscribe to our newsletter, contact us, or interact with our website, we may collect information such as:
- Your name
- Email address
- Telephone number
- Billing and delivery address
- Order and transaction details
- Account information
- Information you provide when contacting us
- Website usage and technical information, such as browser type, device and IP address
Payment information may be processed securely through our third-party payment provider. plumpose does not store your complete payment card details.
02How we use your information
We use your information to:
- Process and deliver your orders
- Communicate with you regarding your orders
- Provide customer support
- Process payments and refunds
- Improve our website, products and services
- Send newsletters or marketing communications where you have chosen to receive them
- Prevent fraud and protect the security of our website
- Comply with applicable legal and regulatory requirements
03Marketing
If you subscribe to our newsletter or otherwise provide consent to receive marketing communications, we may contact you about new collections, special projects, events and plumpose updates.
You may unsubscribe from marketing communications at any time using the unsubscribe option included in our emails or by contacting us.
04Cookies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve your experience.
Third-party services such as analytics, payment or social-media tools may also use cookies or similar technologies in accordance with their own privacy policies.
05Sharing your information
We may share necessary information with trusted service providers who assist us with:
- Payment processing
- Order fulfilment
- Shipping and delivery
- Website hosting and technical services
- Analytics and marketing
We do not sell your personal information.
06Data security
We take reasonable measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. However, no online transmission or storage system can be guaranteed to be completely secure.
07Your information
You may contact us to request access to, correction of, or information regarding the personal data we hold about you, subject to applicable law.
08Contact
For privacy-related enquiries, please contact us.